Tuesday, January 16, 2007

Washer repairs

They won't be happening today which means I will be outside using the washtubs since we are out of some necessary clothing.

I didn't get a confirmation call last night which should have tipped me off that there was a problem. I took the phone with me everywhere I went this morning so I wouldn't miss the call from the repairman. But the call never came. Instead Paul got a message on his cell that the repairman went to the house but we don't live there and they don't have our updated home phone number. What?!!? I gave all that info to the woman who I made the appointment with, she obviously got Paul's cell number added. We had a long coversation about our new home phone and address. I distinctly remember because I explained that everyone has a different city listed. It seems she forgot to update the screens or something.

So I called the appointment center only to get a rude young woman who claimed it wasn't her problem because she didn't make the original appointment! My thing is that it is her problem to fix because someone where she works dropped the ball. After getting very upset I was able to speak with someone who apologized and set up a new appointment for tomorrow.

I just want my washer fixed, why is this so difficult? To top it all off the guy who helped me today was too busy to update their records properly as to the fact that we have a maintenance agreement on 3 large appliances so now I have to fix this so I don't get charged. I'm just glad I have all the receipts handy!

1 comment:

Marie N. said...

ughhh! They mess up your appointment and then get mad at you for interrupting their day with your call.

I hope it is all settled and working for you tomorrow.